Returns & Exchanges
At World Rugby Shop, we want to ensure you are completely satisfied with your gear. If your new kit doesn't fit or meet your expectations, you can return most unworn and unwashed items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring you include the packing slip or return authorization form inside the box.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your package, covering any old shipping marks.
Ship and Track
Drop your package off at any authorized carrier location; once our warehouse receives and inspects the gear, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing